On this page you will find answers to frequently asked questions and solutions to the most common problems.
Q: My order list is empty.
A: Change the entry date range in the filter. Check that you do not have the Archive Orders checkbox checked.
If you have it checked - uncheck and reload the page. Check that you are not filtering the data in any other way.
If this does not help, contact HelpDesk
.
Q:When can I expect my shipped order to be registered?
A: Orders usually receive a manufacturer's number within a few hours - this is a guarantee of correct registration.
You should also keep track of the status of your order
If nothing has changed by 24 hours, you should then contact the Helpdesk.
Q: Nie mogę wysłać zamówienia.
A: Jeżeli nie pojawia się możliwość zamiany statusu zamówienia najczęściej oznacza to, że :
- brakuje ustawionego Magazynu dostawy
- jedna bądź więcej pozycji jest w wersji roboczej (DRAFT)
Q: I cannot send an offer.
A: Check that you have added an end user
Q: I cannot remember my password
A: Use the password reset mechanism
An email with a link leading to a password change will be sent to the email address assigned to the user.
Please note that the link has a specific expiry date. Once it no longer works, you will need to reactivate the password reset mechanism
Q: I cannot login, but I have the correct login details
A: Make sure you have selected the correct option from the list when logging in.
Q: My marketing budget amount doesn't match, it should be higher than the one displayed in Trader.
A: Make sure you don't have working marketing orders created
REMEMBER: Unsent orders block the marketing budget. They must be deleted to recover the frozen funds.
To be safe, it's a good idea to set a wide date range in the order filtering, so you won't miss anything that could take away your desired funds.